Frequently Asked Questions

Everything you need to know about shopping at HIGHTIDE STORE DTLA

What is the typical shipping timeframe for domestic orders?

Most orders are processed within 1-2 business days. Standard shipping within the continental U.S. typically takes 3-7 business days, depending on your location relative to our DTLA warehouse.

Do you offer international shipping for your home goods?

Yes, we ship to select international destinations. Shipping costs and delivery timelines are calculated at checkout based on the weight of the items and the destination country.

What is your return policy for home decor and stationery?

We accept returns on unused, unopened items in their original packaging within 30 days of purchase. Please note that certain limited-edition collaborations and 'final sale' items are non-returnable.

Can I pick up my online order at the DTLA storefront?

Absolutely. Select 'In-Store Pickup' at checkout. You will receive an email notification as soon as your order is ready, usually within 24 hours of placement.

Are your products authentic Japanese imports?

Yes, HIGHTIDE STORE DTLA specializes in curated goods from Kyushu, Japan. We pride ourselves on offering authentic stationery and functional home lifestyle products directly from our Japanese design house.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including Apple Pay, Google Pay, and PayPal for a secure checkout experience.