Returns & Exchanges

At HIGHTIDE STORE DTLA, we want you to be completely satisfied with your home goods and stationery. If you are not happy with your purchase, you may return unused items in their original packaging within 30 days of receipt.

Return Process

• 1.
  Initiate Your Return

  Contact our customer support team with your order number and the reason for your return to receive a return authorization.

• 2.
  Pack Your Items

  Carefully pack the unused items in their original packaging to ensure they are not damaged during transit.

• 3.
  Ship the Package

  Affix the provided shipping label or use your preferred carrier to send the items back to our DTLA storefront location.

• 4.
  Receive Your Refund

  Once our team inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.